Distinguished guest;

Welcome to Laguna Nivaria Hotel & Spa. We hope you enjoy the facilities and service that we offer to make your stay as pleasant as possible. In these pages you will find all the information necessary for your stay with us.

IMPORTANT INFORMATION
Please note that according to Law 42/2010, December 30, smoking is prohibited within the hotel and only permitted outside the building. Failure to comply with this law could lead to penalization with additional cleaning costs.

The hotel consists of two buildings, the historic building called Laguna, where you will find the reception, catering services and the meeting rooms in addition to the superior rooms and suites. The Nivaria building, of more recent construction, is where the standard and Family rooms can be found. From this building there is direct access to the private parking of the hotel, gym and the Laguna Nivaria Spa.

All rooms are spacious with wooden-framed windows and parquet floors. They include cable TV, high-speed wired Internet or Wi-fi, ceiling fan, air conditioning or heating (depending on season), safe, dining area and hydromassage battub.

In addition, small pets are allowed, up to 9 kilos. Please remember, they are not allowed in the food and beverages areas, gym or spa.

The Laguna Nivaria Hotel is committed to sustainable tourism, to minimize the environmental impact with maximum use of natural light and responsible use of products that do not harm our environment. In our restaurant organic fruits and vegetables, as well as lamb and back canarian pig come from our own farm «La Vizcaina», which also works to preserve the native Canarian vegetation.

The hotel has recycling programs, optimized facilities to improve water conservation and energy, our own laundry with organic products, bedding and towels, plus a biomass boiler that allows us to reduce CO2 emissions 40 tons per year.

TELEVISION
Television is controlled entirely with the remote control. To turn the TV press the red button. If you have any questions please contact reception.

1	TVE 1	26	Gol TV
2	La 2	27	Ten
3	Antena 3 HD	28	Real Madrid Tv
4	Cuatro HD	29	Atreseries
5	Telecinco HD	30	Be Mad
6	La Sexta HD	60	Radio 3
7	Tv Canaria HD	61	Radio 5 Las Palmas
8	TVE 24 Horas	62	Radio 5 Tenerife
9	Teledeporte	63	Radio Clásica
10	13 TV	64	Radio El Día
11	DMax	65	Radio Marca
12	Boing	66	Radio María
13	Clan TV	67	Radio Nacional Canarias
14	Disney Channel	68	Radio Ecca
15	Nova	69	Canarias Radio La Autonómica
16	Neox	70	Cope Radio
17	FDF	71	Europa FM
18	Energy	72	Onda Cero
19	Paramount Channel	73	ES Radio
20	Divinity	74	KissFM
21	Mega	75	Melodia FM
22	Canal 4 Tenerife	76	Los 40
23	El Día TV	77	La ser
24	Mírame TV	78	Cadena100
25	Dkiss	79	Cadena dial

 *For the Spanish channels listing please refer to the Spanish section

 

MINIBAR
To order drinks, please choose from the Room Service menu, and contact ext. 70

 

RESTAURANT SERVICE AND BARS
Further information or reservations – telephone extension 70

We place special emphasis on the importance of the quality of food served in our restaurants Plaza and Laguna. Our products from our own farm “La Vizcaína” located in Valle de Guerra in the municipality of San Cristóbal de La Laguna, have the Organic Production of Canary Island certificate.

 

BREAKFAST – 7am to 10:00am from Monday to Sunday
The buffet breakfast is served in the «Plaza» restaurant. If you wish to order breakfast to your room, this service will incur a surcharge of 5€ per person per day (this service is available from 8am to 10:30am).

 

LUNCHES – 1pm to 4pm Monday to Sundays

DINNER – 7pm to 9h30pm Sundays to Wednesdays and 7pm to 10h30pm Thrusdays to Saturdays
Our «Laguna» Restaurant offers delicious “a la carte’ dishes and our “Plaza” Restaurant offers our daily menu (available only at lunch or evening hours for guests on half board).

 

CAFÉ NIVARIA – 7am to 10pm from Sundays to Wednesdays and 7am to 11pm from Thrusdays to Saturdays

Enjoy breakfast, lunch or snacks.

 

ROOM-SERVICE – (Extention 70)
Room Service price: 15€ /per room

meal times from 1pm to 4pm and 7pm to 9:30pm Monday to Sundays

 

LAGUNA NIVARIA SPA- 10am to 9pm
The Laguna Nivaria Spa, inspired by the essence of La Laguna, blends the flavors, textures and faded colors to create a sea of sensations for health, beauty and wellness within a very attractive atmosphere.

You will find a swimming pool with water springs, Jacuzzi, biothermal and Scottish showers, relaxation area, individual Turkish bath and Finnish saunas for men and women, a fully equipped gym (free for guests staying at the hotel), a massage cabin for health and aesthetics, a double cabin where couples can enjoy a massage and treatments, outdoor terrace, shop and the availability of a personal trainer.

 

GYM – 7am to 10pm; Sundays from 8am 

We also offer a free beach towel service. Use of them should be requested at the hotel reception.

MEETINGS & EVENTS
The hotel has different rooms for meetings and banquets for up to 120 people. To request information on menus for banquets, meeting rooms, coffee breaks, lunches, cocktails, etc., please ask at reception or email: eventos@lagunanivaria.com

RECEPTION: Extension 22
Contact reception, available 24 hours for:

General information, time, reading lamps, umbrellas, sending of letters / parcels or fax, car or bicycle hire, bathroom amenities, excursions, wheelchair, service, luggage services, pillow menu, topping mattress, request a medical service, taxis, disposal of used batteries, etc.

 

LAUNDRY
To make use of this service please place items that need washing or ironing in the special bag, found in the closet along with the form that must be fully completed and signed.

We collect the bags from 9am to 2pm Monday to Friday and will return your clothes within 48 hours.

OUR ISLANDS WATER IS A SCARCE RESOURCE, HELP US TO NOT WASTE IT

If you wish to change the towels, place them in the bathtub.

Rooms are cleaned from 9am until 4pm, if you would like your room cleaned at a specific time or if you have forgotten your razor, toothpaste or other items, contact reception (ext. 22)

 

FIRE
In case of emergency dial «9» and notify reception. Guests who must leave their rooms will be informed. Stay calm and do not use elevators. Evacuate the building following the instructions found in the entrance to your room.

 

INTERNET CONNECTION
We have free internet access in all rooms and public areas. Please contact reception for your password.

The Laguna Nivaria Hotel also has a free Internet connection in the reading room near the reception.

 

TELEPHONE
To make outside calls dial «0» and wait a few seconds before dialing.

To speak to another room dial the room number directly (three digits).

In this nightstand you will find a list of all major internal extensions you may need during your stay.

 

GARAGE
The hotel has an underground garage with a special rate for guests. If you wish to use it, please contact reception to check availability and reprogram your access key.

 

ALTALAY 7 GROUP
Apart from Laguna Nivaria hotel, Altalay group has another hotel on the island of Tenerife. Located in the heart of the promenade of Puerto de la Cruz, close to Lago Martiánez complex, the VALLEMAR Hotel is one of the first hotels to open its doors to tourists on the island of Tenerife.

We have a broad mix of services, offering local history and culture and hospitality in one of the most talked about destinations on the island, due to its location and privileged panoramic view of the Atlantic Ocean.

In the VALLEMAR Hotel, always we give all our love and attention for the best preservation of our environment.

Enjoy dining throughout the day: a revitalizing breakfast with seasonal fruits and freshly baked pastries, a mid-morning snack at the restaurant with the best views of the ocean, or themed dinners and gatherings in our terraces…

OUR FARM
The ecological farm «La Vizcaína» is located in Valle Guerra, just 15 minutes from San Cristobal de La Laguna. It is in an easily accessible area which has an area of 50,000 m2 of land devoted entirely to organic farming.

When we talk about organic farming we mean an autonomous system that is used to grow produce, the optimal use of natural resources, without using synthetic chemicals or genetically modified organisms (GMOs) or fertilizer to combat pest attacks. Therefore we produce organic food while preserving the fertility of the land and the environment is respected. All this in a sustainable and balanced way.

The ecological farm «La Vizcaína» has been committed to organic farming since 2007. After a few initial years looking for the best farming practices, we have learned the best produce of each season, always in keeping with environmental policies which ensures our products have excellent quality.

Since 2008, we have certification from the Regulatory Council of Ecological Agriculture of the Canary Islands, CRAE, Operator No. 2511P, we follow guidelines for planting and production of products.

Among the crops that we grow are bananas, papayas, parchitas, mangoes, oranges, mameys, avocados, acerola, zucchinis, onions, and seasonal vegetables. Our production is based on crop planning, managed by season.

In addition, we also have lambs, and the local black pigs enjoy a life in which there are no chemicals, artificial lighting or cages. They are outdoors, have adequate facilities for development and an organic diet.

Our goal is to provide our customers with produce of excellent quality which in turn is beneficial to your health, protecting the environment and harmonizing productive activity with the needs of our environment.  This is why our farm products are served directly to your table (with the corresponding health checks) and in no more time than a few hours since it was collected.

The Laguna Nivaria Hotel & Spa thanks you for choosing our hotel and wishes you a pleasant stay.